Frequently Asked Questions

I. ABOUT OUR PRODUCTS

What is an electronic software licence?

An electronic software licence provides the customer with a right to use software programs via the digital delivery of a product key.

Are your licences lifelong?

Yes. We sell Microsoft Office and Windows licences as a one-time purchase product - by paying a single up-front cost you get the software for one computer for a lifetime, unless stated otherwise. There are no extra costs or recurring subscriptions involved.

Are your licences genuine?

The software licences we sell are unique and only for you. They can be used by regular users and business users.

What are the benefits of electronic software licences?

  • Availability: electronic licences are available at anytime, anywhere;
  • Delivery: fast email delivery with no waiting time and no shipping costs;
  • Eco-friendly: there is no unnecessary packaging or transport required;
  • Price: often cheaper than physical licences.

Is my computer suitable for these software licences?

We always advise you to check the product description for specific system requirements (at the bottom of the product page). Check them carefully to know if your device meets the requirements to run the programs.  

If you don’t know your computer’s system details you can find it out by following these steps:

1. Visit: My Computer Details.

2. Click the blue button ‘View Computer Details’.

4. The software will perform a hardware scan (takes around 30 seconds).

3. It will automatically download a detection software named Detection.exe, which you have to run (double click it).

5. After the scan is completed your computer system details will be displayed in the same internet browser window.

Why are your licences cheaper than the licences from Microsoft? 

In order to answer this question, let us present you our business model in a simple example. A company purchases a certain number of software licenses. After 1 year, the leadership of the company decides to substitute the tool/application that uses these licenses and they become obsolete – they are not needed anymore. This is the moment when we, Digital Content Distribution, step in and help the company gain some savings by purchasing these licences.

A preliminary factor important for us, so that the licences are eligible to be purchased, is that they have a certifiable origin. We adhere to strict procedures in the process of verification of potential partners (companies from which we buy the unused software licences), which include but are not limited to:

  • Legal proof of acquisition of the software (it can be procurement contract or invoice)
  • Software and licence keys must be provided in proper manner
  • Full information about the company from which the software and respectively the licence has been purchased initially
  • All software licences must have no expiration date

All our customers benefit from this collaboration – gaining rights to authentic software at lower prices.

This approach has been evidenced as legal and trustworthy by the Court of Justice of the EU.


II. SHOPPING AT LICENCEDEALS

How do I place an order at LicenceDeals?

If you want to order from LicenceDeals.com follow these steps:

1. Visit the product page for an item you wish to buy.

2. To add a product to your cart, click on the green ‘Add to Cart’ button.

4. If needed you can edit products in your cart by adjusting the quantity or removing them.

5. Read and accept our ‘Terms and Conditions’ and click the ‘Checkout’ button. You will be redirected to the checkout page.

7. Select your payment method (by clicking on the desired payment method). Then click on ‘Review order’.

3. When you are done adding items to your cart, click on the Shopping Cart icon at the top right of the website.

6. Fill in the Contact information and Billing address. Then click on ‘Continue to payment method’.

8. Review your order information and click ‘Complete order’ to finish your purchase.

9. Depending on your payment method choice you will be redirected to finish the payment online or provided with details for the bank transfer.

What happens after I place my order?

After you complete your order it will be processed and you will receive order confirmation email (with all the details of your purchase) and an invoice.

As soon as our system processes the payment, your order will be fulfilled and the product key will be sent to you via email.

How soon and where will I receive my products?

It depends on the payment you have chosen.

If you choose Paypal or QuickPay (debit and credit card online payment) your product activation keys will be sent to you via email right after we received your payment.

If you choose Paysera (Lithuanian customers) and do the payment directly through your bank, your product activation keys will be sent to you via email right after we received your payment.

If you choose bank deposit and transfer the payment to one of the provided bank accounts, you will receive your product as soon as we receive your transfer or you send us a proof of payment to support@licencedeals.com.

Please email the proof of payment in the form of a receipt/payment slip (scan, pdf or photo) or a screenshot from your online bank. They have to clearly show the following:

  1. Your details - name and account number;
  2. Our details - Digital Content Distribution Ltd and/or our account number;
  3. Date – when the transfer was initiated;
  4. Amount and currency of the payment.

What is a product key and where do I find it?

A product key is a unique 25-character alpha-numeric code used to redeem and activate the Microsoft product on your PC.

Product key comes in a format like this: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX.

To find your product key, look for the 25-character alpha-numeric code in one of the emails sent to you after your payment has been cleared.

Where can I get help about my order?

Chat: Use the chat function on our website, click on the sticky ‘How can we help?’ button on the right side of the website browser. Type your message there and we will respond as soon as possible.

Email: support@licencedeals.com

Phone: Bulgaria +359 883 288 380

Lithuania +370 700 88 072

Romania +403 122 959 53


II. PAYMENT AND COSTS

How can I pay?

We offer the following payment options:

  • Paypal (express checkout & normal checkout)
  • Quick Pay (credit and debit card online payments; We accept Maestro, MasterCard, Visa, Amex, and more)
  • Paysera (allows Lithuanian clients to pay online securely via their bank, others have to make a Paysera account)
  • Bank deposit (You will be provided the details for the transfer after you complete the order).
  • Cash on delivery (Only available for Bulgaria).

How safe is it?

Many people still find it a bit scary to order online and we completely understand that! That is why we are doing our best to provide the safest service. All online card payments are made via an external party. We use Gate2Payments.dk and Paysera as our payment service providers, which encrypt all card information with SSL (Secure Socket Layer) protocol. All the personal data that we do gather ourselves is also fully encrypted on our servers.

What are the shipping costs for software licences? 

The software licences are delivered digitally, directly to your e-mail. Thus, there are no shipping costs involved.

Are there any additional costs?

There are no hidden costs in buying our products. Although in some cases, additional costs are charged by your bank (when choosing to pay via Paysera or bank transfer).

I paid via bank transfer, but did not receive the product yet. Why?

This is normal. Sometimes bank transfers take time to be processed, but you will receive your product as soon as we receive your transfer.

In order to receive your product faster please, email us a proof of payment to support@licencedeals.com.

Please attach the proof of payment in the form of receipt/payment slip (scan, pdf or photo) or a screenshot from your online bank. They have to clearly show the following:

  1. Your details - name and account number;
  2. Our details - Digital Content Distribution Ltd and/or our account number;
  3. Date – when the transfer was initiated.
  4. Amount and currency of the payment.

Can I get an invoice?

Yes. After you have made an order you will instantly receive the invoice.

Why are all online payments processed in Euro?

We are currently working on a solution to make it possible to pay in different currencies. However, at this moment our secure payment provider processes all payments only in Euro currency.


II. INSTALLATION AND SUPPORT

How do I install Office?

Installation of Microsoft Office can be a challenging task. We have made a video as well as textual guidelines to help you with the process. Click on the links to learn more:

Video tutorial | Textual guidelines

How can I get help with installation?

Chat: Use the chat function on our website, click on the sticky ‘How can we help?’ button on the right side of the website browser. Type your message there and we will respond as soon as possible.

Email: support@licencedeals.com

Phone:

Bulgaria: +359 883 288 380

France: + 33 755 539 282

Lithuania: +370 700 88 072

Romania: +403 122 959 53

How do I install Windows?

We have prepared textual guidelines with illustrations on how to install Windows to help you with the process. Click on the link to learn more:

 Textual guidelines